Alternative Resolutions Department dead end

[Members_LTrLHYK]

They couldnt repair the phone and offered to replace it with a ***** model. not the same storage, not the same camera, not the same pen feature and no sd card expandability. They kept on saying this is the only model they can offer which is a BIG LIE. They later offered other cr*ppy phones. i have been left without a phone for over 28 days. without mobile banking, no apps, no photos, no whatsapp messages as I don't have another compatible phone to back up to. On top of that ill be going holiday on the 30th. I ve been with Samsung for over  14 years and now they are letting me down.

[AntS]

Hi @Members_LTrLHYK , 

Doesn't sound like a great situation, I agree.

Appreciate that you're probably on your holiday, but when you get back, and if you're UK/Ireland-based, and you'd like the team here to look into this for you, feel free to send us a Private Message with your contact details and any relevant info (e.g. reference numbers) to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

You can also get in touch with us on our socials @SamsungUK - if you haven't done so already.