After a new update my battery drains fast

[rife47]

Hallo can you fix thes problems my phone was working great and then new updat the battery goes from full charge to 10% i dont inderstand what developers doe but sometimes i think they make updat for new phones and damaging the old phones to keep selling new phone 

[Rohit]

Make a good backup, then hard reset the phone and configure the phone as new! Do not put the backup back on the phone. Only restore your contacts and photo's & video's. Install and configure all the apps 1 by 1. You will see a huge difference in battery and speed.

[rife47]

I will try. So every time that new updat comes and somthing happens i need to loose all mij apps good job 👏

[Rohit]

When you experience problems then. Not every time. 

[MartijnK]

Hi @rife47, good morning.

Thank you for reaching out. Of course we don't sit still and we continue to work on improving the user experience and an update is regularly released. It is therefore certainly not the intention that your phone will work less well after an update.

In addition to a software update of your phone, it is also important that the apps are updated for optimal functioning.

When you experience some issues, you can also start your phone in Safe Mode. Look here for more information: How to start my Galaxy device in Safe mode | Samsung

If you still experience this issues you can send in an error report so we can find out whether this can be solved with an update from us.  My colleagues from the R&D department also receive a log from your phone and get a better picture of it. If this can be solved with an update, it will also be rolled out as soon as possible.

You can submit an error report via our Samsung Members app. Open the Samsung Members app and choose Support, then scroll down a bit and you will see Error reports.

Kind regards,

Martijn