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Please contact your broadband provider for assistance
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Is it connected to WIFI but get no Internet access?
Is it when toggling to turn WIFI on it turns off?
Is it that it's not finding the WIFI network in list of available networks?
Also, what model of phone is it?
More information you can provide the easier it is for someone to try and help.
Alternatively, go to Samsung UK support site and do troubleshooting.
https://www.samsung.com/uk/support/repair/
