12-01-2021 07:51 PM
I have recently bought 2 Galaxy A21S (from different vendors PAYG, 1st week Jan 2021) and been using them on Vodafone Pay Monthly. For some reason neither have WiFi calling options (Device Settings -> Connections should have it between 'WiFi' and 'Bluetooth' but it isn't there). I have been onto Vodafone 3 times in the last 5 days - they have set WiFi Calling on and reset it a few times but still doesn't appear as an option. Tried rebooting without SIM card in Airplane mode as other suggested but that didn't work. Any ideas?
12-01-2021 08:03 PM
@mjlw: Can you try swiping from the top of the screen to the bottom, then again to enlarge the Quick Panel, and check to see if the Wi-Fi Calling option is available to select here? If not, open the Phone app > Tap the 3 dots in the top right > Settings, and look for the option here.
12-01-2021 08:55 PM
13-01-2021 05:36 AM - last edited 13-01-2021 05:39 AM
Hi @mjlw
My advice comes from Vodafone UK.
From Vodafone UK Calling Over Wi-Fi
“ All the devices on this page will support WiFi calling when you buy them directly from us. Please note that phones bought from other UK telecom providers are unlikely to support our WiFi calling, with the exception of iPhones, which should work regardless.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-01-2021 08:33 AM
One of the two phones was bought direct from Vodafone. This is the one I have been trying to get them to update but they say they have 'drawn an blank'.
13-01-2021 10:30 AM
Was it bought from a Vodafone UK Highstreet Store @mjlw
Check it's csc by downloading phoneinfo app from the playstore. It has to be the Vodafone csc code.
If yes and on payg then check it's apn settings to make sure Pay Monthly and not Payg apn settings are on it.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-01-2021 11:07 AM
Hi. thanks for coming back to me. PhoneInfo gives me a CSC of VOD. The mobile APN says 'Pay Monthly Data wap.vodafone.co.uk'.
13-01-2021 11:13 AM
It was bought from the Vodafone web store BTW
13-01-2021 12:18 PM
Then it should work @mjlw
Got to be Vodafone systems.
I help out on the Vodafone UK forum too.
Can you contact the Vodafone Social Media Team's via Contact-us-for-account-specific-queries and they'll help.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "