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why i can't download one ui 5

(Topic created on: 25-02-2023 12:37 PM)
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giwlia_
Apprentice
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as my question says, i cant download the new version one ui 5, android 13. my current version is 4.1 android 12. this phone is only 2 years old and i don't understand why i can't have it, i even asked a friend that has the exact phone as mine and they have the new update (one ui 5, android 13). Is there a possible way to fix this?

thank you for your time.

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Solution
Fiona26
Samsung Members Star ★★
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What A series do you own? Could be that your network has yet to push the update out. If your phone is unlocked to any network. You could try connecting to a PC. Use smartswitch to see if the update is available to download.
https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/

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Fiona26
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Have you tried both galaxy store and playstore. I honestly don't know what else to suggest, if your phone is not compatible with smartswitch.

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Solution
Fiona26
Samsung Members Star ★★
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What A series do you own? Could be that your network has yet to push the update out. If your phone is unlocked to any network. You could try connecting to a PC. Use smartswitch to see if the update is available to download.
https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/
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giwlia_
Apprentice
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my phone is an A12

giwlia_
Apprentice
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so, i tried to download that app, smartswitch, but it says that this phone is not compatible with this app. now how can i try? :')

Solution
Fiona26
Samsung Members Star ★★
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Have you tried both galaxy store and playstore. I honestly don't know what else to suggest, if your phone is not compatible with smartswitch.
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