Volume keeps turning down

[scrumpy1973]

Hi. I have a Galaxy A14 and recently when listening to the radio or music through YouTube the volume keeps turning itself down. I have checked and the volume limiter or whatever is called is turned of but on the sound settings half way up the media bar its stuck on red. No matter what i do i am ynable to listen to music without the sound going down. My previous phone 21s (?) had the same issue. Could the phone be over heating ? I am stuck. Any help appreciated. 

[BandOfBrothers]

If the phone was overheating you would see a pop up warning of that @scrumpy1973 

Please try these troubleshooting steps  >

• Reboot your phone by turning it off and on and recheck any relevant settings. 
• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Run the phone's Diagnostic Tool in your Samsung Members App and if that does not help then a back up followed by a factory reset maybe the last resort before letting a Samsung Service Centre have hands on. 

If i can be of any further help please don't hesitate to ask  😎 

[scrumpy1973]

Yeah,ive done the clearing of cache thing but on the slider the media volume still goes red half way up. Its just crazy! Ive triple checked and i have the limiter tirned off. Why cant i just use the volume how the hell i want volume wise?