Update malfunction

[Ak4Jesus]

I just updated my phone A54 to One UI 6 and unfortunately, I've not been able to use my phone since. It has this page showing "new apps will be downloaded over WiFi". My WiFi has been on and working, but the "next" function is not working. I can't use the drop down and lower buttons too until my phone is locked. I don't know what to do. 

[BandOfBrothers]

Hello @Ak4Jesus 

You could try a soft reboot via the instructions in > https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-i... 

If the above does not help then you could consider a hard reset however this will delete your current information like a factory reset does. 

https://www.hardreset.info/devices/samsung/samsung-galaxy-a54/ 

A Samsung Service Centre maybe able to help. 

If I can be of any further help then please don't hesitate. Take care.  😎