08-11-2020 09:05 AM in
How do I unlock my phone (screen) to enter the menus normally? After updating, the screen was locked and it asked me for a password (I don't remember)
08-11-2020 10:07 AM in
@Jaime50: Sorry to hear that you're experiencing this issue. Can you try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts to see if this corrects the problem. If your phone continues to request a password at the lock screen, please head to Find My Mobile via an internet browser, log in with your Samsung account details, and you can remotely unlock the phone from here.
https://findmymobile.samsung.com