29-05-2023 08:10 PM in
29-05-2023 08:43 PM - last edited 29-05-2023 08:55 PM
29-05-2023 09:41 PM in
29-05-2023 10:34 PM - last edited 29-05-2023 10:35 PM
30-05-2023 07:46 AM in
I can offer some general suggestions to help you troubleshoot the issue:
Check call blocking settings: Go to the call settings or call blocking section on your phone and ensure that your mother's number is not listed or blocked. If it is, remove it from the block list.
Restart your phone: A simple restart can sometimes resolve temporary glitches or settings conflicts. Power off your phone, wait a few seconds, and then power it back on.
Clear phone app cache and data: Sometimes, issues with call blocking can be resolved by clearing the cache and data of the Phone app. Go to Settings > Apps > Phone > Storage > Clear cache/Clear storage.
Check for third-party call blocking apps: If you have any call blocking apps installed on your device, make sure they are not blocking your mother's number. Open the call blocking app and review the settings or block list.
Contact your service provider: If the issue persists and you are unable to resolve it on your own, reach out to your service provider (Sky) during their working hours. They may be able to assist you in troubleshooting the call blocking issue.
Remember to explain the situation clearly to your service provider so they can provide appropriate guidance to resolve the problem.