06-01-2022 05:46 PM in
Hi
My sons a50 is locked and we cannot access anything. It is not registered on Find my phone and we have tried to complete a factory reset numerous times. Sim works in another phone so no issue there; both factory pins not accepted, Google account up and running too. Absolutely at my wits end. Please help.
Solved! Go to Solution.
06-01-2022 07:39 PM in
07-01-2022 03:46 PM in
thank you to all for your help. We managed to get into the phone once it was connected to a laptop. linked it to samsung account now so hopefully will be ok.
kindest regards
06-01-2022 06:20 PM in
Hi @Frustrated parent. What kind of lock is it on the phone do you know? Is there any error message?
06-01-2022 06:30 PM in
it asks for the pin number, however it will not unlock with the correct one, or the default ones.
06-01-2022 06:54 PM in
06-01-2022 07:02 PM in
we have tried different combinations of the power and volume buttons and still no access. default pins dont work either.
06-01-2022 07:11 PM in
Is there a Samsung account linked to this phone? If so, try unlocking the phone via Find my Mobile: https://findmymobile.samsung.com
Log into the Samsung account and click 'Locate My Device'. Once located, click 'Unlock My Screen'. Change your lock screen security to something other than the unlock type you currently have.
06-01-2022 07:37 PM in
the phone is not linked to a samsung account as my son did not set it up. i dont know what else to try.
06-01-2022 07:39 PM in
07-01-2022 03:46 PM in
thank you to all for your help. We managed to get into the phone once it was connected to a laptop. linked it to samsung account now so hopefully will be ok.
kindest regards
12-01-2022 09:26 AM in