Latest update on A53 SIM no longer recognised

[Billtodd]

This morning's ui8 update has left me without a phone as now the Sim is no longer detected.

after trying all the online suggestions (including multiple mobile setting resets) I tried a factory reset. However, this also downloaded ui8 , so that didn't work either.

I've just noticed the GPS reception is also non functioning. 

I have raised an error report and received an acknowledgement. 

I seen a few other's with the same problem. 

Bill 

[pepperami35]

Back to the airplane mode being greyed out would not the data background be the same? I think its stuck in airplane mode!

[Billtodd]

If I put my S6 into airplane mode. It still shows signal strength on the status page. Whereas my Knobbed up A53 says 'not available ' at all times

[Billtodd]

The unbidden update club

[gottaloveasam]

Dont forget to backup your data like contacts, whatsapp pic and photos etc..

[gottaloveasam]

One update dont do the option of retaining the data go for clean install. Did this for a friend and it killed the phone

[gottaloveasam]

I have now managed to recover the phone but looks like only a clean install works dont try the option of retaining the apps and data using the home csc file as it didnt work for me and took me ages to recover the phone.

[Doggers]

Thanks for the details there. I had hoped the home csc file would be ok but I'll stay clear. Not planning to try and recover the phone straight away anyway, new SIM will go in a phone THAT WORKS AND NOT A SAMSUNG, while I use the apps on the borked one until I can transfer them out. Some are security and a pain to have redone. But thanks for your pointer in the meantime! Appreciate it.

[MrGkyn]

I have logged 2 error reports and have had no response. A Shocking service. There is no simple fix and TBH we should not have to fiddle about like this. Samsung ought to be pushing out a patch urgently. My boss will not be to sympathetic if I miss any emergency hospital calls over the next few day, and it will make for interesting reading in the press if I do. Will there be a compensation package offered out?

[Billtodd]

I had two replies, each asking for a log file, I'm  not sure why the log swere not received, as each took a few mins to send.

But at least they acknowledged the problem.

[MrGkyn]

Which menu ir category did you log it under, Just in ease I am doing it all wrong.