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Touchscreen not working following 6.1 update 😒

(Topic created on: a month ago)
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mikep73
Apprentice
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Hi, my touchscreen has stopped working after my phone updated this morning with the 6.1 update. Obviously everything was fine before then. Now using a S Pen to get around the phone
Any suggestions on a fix or will it just correct it self? Any Samsung updates available to fix it?

Any help much appreciated 🙂 

S21 ULTRA 


Thanks
Mike
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1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
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Hello @mikep73 

Try these troubleshooting steps please. 

  • Soft reboot by turning the phone Off and On. 
  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
  • As a very last resort back up and factory reset. 
  • You can send feedback to Samsung via your Samsung Members App. 

I hope this resolves ASAP for you @mikep73 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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