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Touchscreen not responding for a moment at A50

(Topic created on: 31-01-2024 10:17 AM)
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emrepie17
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Hey everyone, I've been experiencing a strange issue with my device. After putting it into charge or starting a screen recording, the touchscreen doesn't respond or tap for a second, than turning back into normal. It's a bit annoying. Any suggestions on how to fix this? Also the phone is 2019 A50 model A505F, also bootloader is unlocked (Just telling this too as extra for more info).

 

 

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AtshaamY
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Hey there, @emrepie17.

This does seem strange. It would be worth performing a check on the touchscreen. Go into the Members app > Support > Phone diagnostics > Touch screen > Follow the on-screen instructions to complete the check to ensure it's 'Normal'.

 

AtshaamY

emrepie17
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Also the screen responds are delaying or pressing long or freezing for a moment too after booting but then turning normal after a minute, I think it's normal tho.

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emrepie17
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And I couldn't run a diagnostic right now, I don't have a SIM card or number to verify my Samsung Account at Members, I could log-in into this site with account easily tho.

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حنان
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اشلون أحداث تلفوان A50 الي اخر اصدار
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AtshaamY
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It would be worth performing the test via the Members app when you're able to. Also, give the below steps a try.

1. Check if your software is up-to-date. To check, go into Settings > Software update > Download and install.

2. Try a soft reset to see if that helps. Press and hold the Power and Volume Down buttons for 10 seconds until the phone restarts.