Step count different

[PJW27]

Just switched to Galaxy A16 from A7. Also connected Galaxy Fit e. Steps on phone now don't match those on band. Anyone know why? 

[johnz237]

https://eu.community.samsung.com/t5/wearables/galaxy-fit-3-step-sync-issues/td-p/9641027?src=ShareBy...

Credit @plukas
Go to Settings → Apps → Samsung Health → tap Force stop → Storage → Clear Cache

Go to Settings → Apps → Galaxy Wearable → Storage → Clear cache Go to Settings → Apps → Samsung Accessory Service → Storage → Clear cache

Restart watches and see if it helped

[ChrisB_]

Hi @PJW27, and welcome to the Samsung UK & Ireland Community board. 👋

As well as the steps provided by @johnz237, it'd also be worth checking that your smartwatch has Location turned on. To check this, please go to Settings > Connections > Location and ensure this is enabled. 

[PJW27]

Thanks for replies. Will try these. Watch is always on my wrist, phone rarely in a pocket and watch shows fewer steps than phone! Didn't have this problem with the old A7!

[PJW27]

Tried this but hasn't helped. Looking at other posts it seems to be an ongoing issue so I am just living with it.