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Original topic:

sound quality since update

(Topic created on: 18/04/21 05:55)
Nattyb
New Member
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Galaxy A Series
hi i have a samsung a51 5g.   i applied  a samsung software update and now no one can hear me on teams calls on speaker.  any advice
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BandOfBrothers
Superuser I
Superuser I
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Galaxy A Series

Check no debris has built up in the ports and mic / speaker etc.

First please test your speaker @Nattyb 

This can be performed via using the diagnostic tool in your Samsung Members App.

Or by launching your phone app and on the dialer pad key in *#0*#




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Nattyb
New Member
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Galaxy A Series
thank you i have tried that. i think it is something specific to interaction with MS Teams
BandOfBrothers
Superuser I
Superuser I
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Galaxy A Series

You're very welcome @Nattyb 

So your thinking it's connected to “ MS Team's 

Does that mean Microsoft Team's? 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Nattyb
New Member
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Galaxy A Series
yes Microsoft teams
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BandOfBrothers
Superuser I
Superuser I
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Galaxy A Series

Look at Manage-audio-settings-in-a-teams-meeting. 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Nattyb
New Member
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Galaxy A Series
i don't have those options. i think i need to clear the cache partion but i can't seem to be able to get to the option to do this.
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BandOfBrothers
Superuser I
Superuser I
Options
Galaxy A Series

Usually a person can clear an apps cache via Settings,  apps, choose the app and choose location.

Or

Clear the system cache.

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Nattyb
New Member
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Galaxy A Series
thanks. just found out for system clear cache/clear cache partitions on android v11 you need phone connected to pc/laptop via usb cable
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