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screen of a14 5g keeps flickering white at least three times from time to time after the latest update 6.0 march 21 2024 04/16

(Topic created on: 16-04-2024 08:16 PM)
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chintal 546
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screen of a14 5g keeps flickering white at least three times from time to time after the latest update 6.0 march 21 2024
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Piper123
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Please don't comment folks.

User keeps posting rubbish on here and doesn't respond
chintal 546
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screen of a14 5g keeps flickering white at least three times from time to time after the latest update 6.0 march 21 2024
04/16, 
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chintal 546
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screen of a14 5g keeps flickering white at least three times from time to time after the latest update 6.0 march 21 2024
04/16, 
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BandOfBrothers
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Hi @chintal 546 

Can you try this troubleshooting step >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. } 

If that does not help then send your feedback via your Samsung Members App. 

Samsung may need to have hands on. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

BandOfBrothers
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@chintal 546 

I've asked for your posts to be merged to keep this all in one thread. 

Please do not create multiple posts as this can be deemed as spamming the forum which could result in your posts being removed. 

Thank you 😎


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AntS
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Cheers guys!

 

Hi @chintal 546 ,

 

Based on your posting history, it seems like you're more looking to report bugs to Samsung rather than share with your fellow Community users to see if they are experiencing the same or to seek advice from them.

 

If that's the case, to get the support you're looking for it would be better to submit error reports using the Members app rather than post the same thing multiple times (or off-topic posts in other threads) on the Community.

 

My moderator powers show that you're posting from the United States, so the below steps may differ for you, but I've reposted my guidance from another thread below:

 

"How to send an error report: quick steps

 

As soon as you can after the issue occurs (within 15 minutes is best):

Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

That will send that report and log files for the Samsung developers to analyse.

 

How to send an error report: steps with screenshots

 

As soon as you can after an issue occurs (within 15 minutes is best):

 

1. Launch the Samsung Members app, and tap on Support on the bottom menu:

 

Screenshot_20231218_162218_Samsung Members_b.jpg

 

2. Scroll down to Send feedback, and tap on Error reports:

 

Screenshot_20231218_162218_Samsung Members_c.jpg

 

3. Select the most relevant category to your issue:

 

Screenshot_20231218_162235_Samsung Members.jpg

 

4. Complete the error report with the frequency and an accurate description of the issue. Make sure 'Send system log data' is ticked in order to send software log files to the developers:

 

Screenshot_20231218_162254_Samsung Members.jpg

 

5.a. You can also attach files as supporting evidence demonstrating the issue by tapping the paperclip icon on the top right:

 

Screenshot_20231218_162254_Samsung Members_b.jpg

 

5. b. Which will allow you to attach screenshots and voice recordings, along with photos and videos:

 

Screenshot_20231218_162312_Samsung Members.jpg

 

6. Once done, just press the arrow on the top right to send:

 

Screenshot_20231218_162254_Samsung Members_c.jpg

 

That will send that report and log files for the Samsung developers to analyse.

 

You can check into error reports you've sent, and any replies to them, by tapping into Check feedback you've sent:

 

Screenshot_20231218_162218_Samsung Members_c.jpg

 

 

Shortcut steps with screenshots

 

Long-press the Samsung Members app icon to get a pop-up menu, and tap into Error reports to get straight to Step 3.

 

Screenshot_20231218_162113_One UI Home.jpg

 

(As a kind of 'life-hack' for error reports, if I can, I try to prep the description (using Samsung Notes) and any supporting evidence such as screenshots/recordings in advance, and then when the issue occurs again I can more speedily put together the error report. Appreciate that it can't always be done though.)

 

The more accurate information the developers get on something the better."

 

You may wish to reach out to your local US Samsung Support teams too: https://www.samsung.com/us/support/contact/ 

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