Hey @BdEahea ,
You could try going into your Samsung Account via logging in on another device and choose the reset options: https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-loc...
If you are unable to do this, we would suggest contacting our Support Team so they can arrange an engineer to get this sorted: https://www.samsung.com/uk/support/contact/
