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Original topic:

Screen going dark during calls

(Topic created on: 09-11-2021 12:33 PM)
Earl1
Apprentice
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Galaxy A Series

Hi, I have a Samsung Galaxy A40 which I bought in 2019. When I make calls the screen goes black during the call so if I need to input information using the keypad I can’t. My phone does not have Smart Stay nor does it have the option in call settings to enable or disable Turn off screen during calls. Nor can I find any way to disable the proximity sensor as I can’t find it is settings   It is not always convenient or appropriate to use the speak phone option.  Can anyone tell me how to either stop the screen turning off during phone calls or how I wake up the screen during a call if I need to. Thanks 

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xSteveuk
Black Belt 
Options
Galaxy A Series
Hi,
This page maybe helpful to you

Samsung phone screen doesn't turn off or on during calls

https://www.samsung.com/us/support/troubleshooting/TSG01200782/

View solution in context

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Solution
xSteveuk
Black Belt 
Options
Galaxy A Series
Hi,
This page maybe helpful to you

Samsung phone screen doesn't turn off or on during calls

https://www.samsung.com/us/support/troubleshooting/TSG01200782/

View solution in context

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