Hi, I have a very irritating and probably unique problem with my Samsung Galaxy A54 and I would really appreciate your help. It's still on the first ever version of system made for it, but if I try to search for a software update, it doesn't find any, despite the fact that for this phone are released around 4 updates if I remember correctly. Even in Security and privacy in settings I get a suggestion to update my phone. I tried many things:
- Writing a support message in Samsung Members (I was told to use Smart Switch or to call the call center);
- Using Smart Switch to update (it says I'm already on the latest version);
- Calling the call center in my country (the person I spoke to checked some software information and in the end told me there's no problem and I didn't get the updates because they don't roll out in the same time for all users, which is something I thought about before trying anything, but not believed because I missed too many updates so that it's about different times of rolling out; as a reference, this phone was released on March 24 and I am still on the first version as of today, 19.08.2023);
- Deleting the data of the app that searches for the updates (it's called "System update") using adb on my PC (you can't normally do that, because the option is grayed out in the settings);
- Deleting the cache partition from recovery;
- (I edited the post because I forgot to mention this) Booted in safe mode and tried to update from there;
- Ultimately, doing a factory reset.
And no result. I didn't try to flash the stock rom using Odin or Heimdall, because I don't want to risk bricking my phone or lose the warranty, so this method is out of discussion. Does anyone have this problem (not necessary with my phone model, it can be any Samsung phone that was not released too long ago)? Do you have any other ideas on how to solve this problem?
