Samsung Galaxy A52S calls dropping

[David218]

Hi,

I wonder if anyone has this issue and/or any suggested fixes.

I bought the A52S in January and more cently I have found that calls are going silent and I cannot hear the other person. Sometimes the call comes back and sometimes it drops. On occasions it also whows the call is still in progress but I am not able to end the call, it just keeps running.

I have signal and this seems to happen on the majority of my calls now.

Any advice?

Thanks

[xSteveuk]

Hi,
Click on the get help button
At the bottom of the samsung members page
And run a diagnostic test
Mic and speaker

[David218]

Hi Steve

Thanks for the reply. I ran both those tests and they worked fine.

[David218]

I don't have 5G coverage at my home address, would it make any difference to change my Network mode to LTE/3G/2G instead of 5G?

[toti1234]

I have that problem they told me its the network was the problem or a low signal or it could be your sim card I had to have a new sim card because I had it in my phone a long time

[David218]

Hi, thanks for the reply and your similar experience. That's really good to know. Did getting a new sim card work?

[toti1234]

THE NEW SIM CARD DID WORK YES BUT IF YOU ARE IN A BAD BULID UP AREA WERE THERE IS LOST OF TREES THAT DONT HELP WITH THE SIGNAL BUT GIVE IT A GO AND GET A NEW SIM CARD BECAUSE IT COULD BE WERE AND TIRE OF THE SIM CARD BUT I NO WAT IT IS LIKE WHEN YOU GET THAT PROBLEM WITH YOUR MOBILE

[toti1234]

Your welcome

[David218]

Thanks so much, I will give that a try. Much appreciated!

[toti1234]

Your very welcome I hope it helps 😊