Hi. I recently purchased a Samsung Galaxy A52 5G. I have a pair of JBL Tune 500BT wireless bluetooth headphones. I have successfully paired the headphones with the phone, through the bluetooth settings. They DID WORK to start with, but then stopped working.
The bluetooth settings still say that the headphones are connected. The headphones make their little 'connected' sound. But no sound is coming through them.
I have confirmed in the specific bluetooth settings on the phone that the headphones have both 'calls' and 'audio' switched to 'on'.
I have tried other bluetooth devices with the same phone, and they are ALL having the same issue.
I have tested the other bluetooth devices with another phone, and they all work fine.
Solved! Go to Solution.
Hey thank you so much!!! This one helped me without factory reset!
Add likes to this commen, this is an normal solution to the problem!!!
Turning this off worked for me. Turn Off A2DP Hardware Offload - (clear the blue switch)
Turn it to the off position, reboot the phone and all is well. Thanks for that.
I have a new A52 5G and have exactly the same problem, Bluetooth to media (including free galaxy buds) works at first. Then call comes in or other activity stopping media via Bluetooth. Its not a simple volume or other app issue. Re- boot and it works again. I'm not prepared to do a factory re set. When is Samsung going to acknowledge this bug and fix it??
@clive smith I have the same issue, I visited theit CS branch more than 15 times on a month, they did everything possible and they replaced my galaxy buds and still having the issue. They said wait for the update. But I feel they're just wishing it will fix it.
Go settings, apps, then there will be "your apps............ III" push the three bars , choose show system app , and don't forget to push ok. The you will see the Bluetooth app in the list.