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Original topic:

Samsung Galaxy A33 - difficulties to update

(Topic created on: 07-08-2023 06:11 PM)
Duplicial
Journeyman
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Hello,

 

this is a sequel of https://eu.community.samsung.com/t5/galaxy-a-series/samsung-galaxy-a33-does-not-propose-update-to-an...


The solution to update my phone manually with Samsung Smartswitch worked once. I have tried to use again Samsung Smartswitch to perform some recent updates.

 

Nevertheless, a strange error occurs (the same after several trials). This occurs while the update is uploaded from my PC to the phone. The error message says (in french) :

 

Remarque

Échec de la reconnaissance du mode de mise à jour du logiciel.

Réessayez en suivant la procédure ci-dessous.

[Type de batterie amovible]
...

[Type de batterie intégrée]
...

[Autres guides]
...

 

This seems related to the phone's battery, but all seems OK at this level.

Have you some idea?

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3 REPLIES 3
SocietyGirl
Community Manager
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Cleared your cache?

 

How to troubleshoot software update issues | Samsung UK


Say hi to us on socials -  @SamsungUK


Duplicial
Journeyman
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Yes, I have tested this, but I get exactly the same error.

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Duplicial
Journeyman
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Have you some idea? I am still stuck with this problem.

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