Samsung Cloud

[Mary551]

I am receiving emails saying my Samsung cloud will be deleted next month as I haven't used it for some time. I don't understand this because I regularly back up my galaxy phone to the Samsung Cloud. So can anyone assist me with this, please?

[SocietyGirl]

Could it be another account with a different email address? 

[johnz237]

Hi! @Mary551. As mentioned above this could be related to another account.

I would reach out to samsung support directly and see if they can assist/ give the reason for this email. If youre using your account I woudnt say it will get deleted- but its better to be safe than sorry

[keith30]

Everybody is getting these emails. As long as you log into your Samsung account you should be okay.

[Mary551]

Thank you. I logged into my account.