Hi
This may be helpful
To stop emails from disappearing on your Samsung device, adjust the email sync settings and check your account's trash and spam folders. If using the Samsung Email app, ensure the sync period is set to "All time" and consider removing and re-adding your email account.
Here's a more detailed breakdown:
1. Check Sync Settings:
Open the Email app: Access the app on your Samsung device.
Navigate to settings: Tap the menu (usually three lines) in the top left, then the settings cog.
Select your account: Choose the specific email account experiencing the issue.
Adjust Sync Period: Find the "Email sync period" setting and select "All time" to sync all emails, or choose a longer period like "1 month".
Sync Schedule: Ensure your sync schedule is set to automatically sync your email.
2. Check Folders:
Spam and Trash:
Review your email app's spam and trash folders, as emails might be automatically deleted after a certain period.
Other Folders:
Check any custom folders you might have created, as emails might be filtered there.
3. Remove and Re-add Account:
Delete Account: Go to your device's settings, find "Accounts and Backup," then "Manage Accounts," select your email, and remove it.
Add Account: Re-add the email account using the same steps, ensuring correct settings.
4. Check for Auto-Delete Settings:
Email Provider Settings:
Review your email provider's website or app for any auto-delete settings that might be causing emails to disappear.
Never Delete:
Ensure your email client is configured to not delete emails from the server, especially if using POP (as opposed to IMAP).
5. Other Troubleshooting:
Internet Connection: Make sure you have a stable Wi-Fi or mobile data connection.
App Updates: Ensure your Samsung Email app is updated to the latest version.
Contact Support: If the issue persists, consider contacting Samsung support or your email provider for further assistance.
