Samsung a71 not updating

[azzmanfromcov]

I am just wondering that on my Samsung a71 my security patch is still stuck on January 2020 and every time i try to refresh for a update nothing happens. I brought it brand new and unlocked but I think it's from another region and I am based in the UK which maybe why it's not getting any updates so could someone help me please.

[BandOfBrothers]

Updates can be sometimes a bit slower if a phone has been imported @azzmanfromcov 

Was the phone bought directly from another country's Samsung shop or from a Samsung reseller or from a Network and then unlocked to all network's  ?

You could try Samsung Smartswitch to see if their are any updates that way.

Also look in Settings.  Biometrics and Security.  Tap on Security Update.

A Samsung Experience Store or Samsung Service Centre maybe able to help.

[azzmanfromcov]

i brought It brand new unlocked and boxed, sealed from a phone from someone in my hometown in the UK, it had a 2 pin plug so it was from another country