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Original topic:

Samsung A52s restarting phone constantly

(Topic created on: 28-06-2022 12:04 PM)
gymbody
First Poster
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Galaxy A Series
Why do I constantly have to restart my s A52s to make/receive calls? Plus the reception/call quality  is really bad. After about 5-10 mins, I cannot understand a word of what anyone says
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3 REPLIES 3
AndrewL
Moderator
Moderator
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Galaxy A Series

@gymbody: I'm sorry to hear that you're experiencing this issue. Please can you ensure you're on the latest software by heading to Settings > Software update > Download and install, followed by Settings > Biometrics and security > Security update. Now, head to Settings > Battery and device care > Optimise now, then select Memory > Clean now. If you have a case or cover on the phone, please remove it temporarily to see if this helps. If the issue persists, please restart the phone in Safe Mode, as this will disable all third party apps and help to determine if the problem is stemming from an external source. 

To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. 

Monitor the performance for a few hours, depending on the frequency of the issue. If you notice an improvement, restart the phone as you would normally and uninstall any recently added third party apps. 

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AndrewL
Moderator
Moderator
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Galaxy A Series

@gymbody: I'm sorry to hear that you're experiencing this issue. Please can you ensure you're on the latest software by heading to Settings > Software update > Download and install, followed by Settings > Biometrics and security > Security update. Now, head to Settings > Battery and device care > Optimise now, then select Memory > Clean now. If you have a case or cover on the phone, please remove it temporarily to see if this helps. If the issue persists, please restart the phone in Safe Mode, as this will disable all third party apps and help to determine if the problem is stemming from an external source. 

To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode. 

Monitor the performance for a few hours, depending on the frequency of the issue. If you notice an improvement, restart the phone as you would normally and uninstall any recently added third party apps. 

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Call reception could be your network masts @gymbody 

Is this happening elsewhere or in a particular place  ?

Most Network's have online network checkers.

As a process of elimination can you try your sim card in another phone and then see what happens and if possible please try another sim in your phone.

In Settings and General Management under Reset you can Reset Network Settings.

Also there is a diagnostic tool in your Samsung Members App under the GetHelp section to check out the phone too.

If all the above does not help then the phone maybe at issue and needs swapping out if still under the cooling off period if bought from Samsung directly or if not seek assistance from the source who supplied the phone.

A Samsung Service Centre can check out the phone too.

I wish you all the best.  :smiling-face: 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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