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Original topic:

Samsung A21s fingerprint sensor not working

(Topic created on: 15/03/21 16:24)
Kiera
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Galaxy A Series
My fingerprint sensor has stopped working and it just keeps telling me to restart. I don't think it is a hardware issue as I have not dropped my phone ect. Any ideas?
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TessM
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Galaxy A Series

Hey @Kiera ,

 

let's have a look into this together. Would you be able to run a Hardware test to determine if this is a hardware fault? You can do this from the Samsung Members app> Get help> Interactive checks> Fingerprint. Is this displaying as normal after running the test? 

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Kiera
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Galaxy A Series
Hi, thanks Tess.

just done one and it said operation failed.
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TessM
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Galaxy A Series

That indicates that there is an issue with the fingerprint scanner and the unit will need to be examined by one of our engineers. Please contact our Support Team to get this arranged: https://www.samsung.com/uk/support/service-centre/

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Kiera
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Galaxy A Series
OK thanks. seems a little bizarre seeing as I've only had the phone since Xmas and I have not dropped it, but I will do that.
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