Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

[GersAffrandraa]

after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

[SteveTu]

@Piper123 

OK  (are all the A14s on the same OS and UI patch release?) - So you're telling me  that this is nothing to do with the Android 15 and UI 7.0 rollout? That the issues that the people are experiencing are nothing to do with bugs in that rollout? Well, there's one way to actually know eh? - and that will be when Samsung actually say what the issue is. They have my logs and presumably loads of others. AND if there was no issue with the Android 15 and UI 7.0 rollout, why did Samsung already stop the rollout once because of major bugs in that rollout (see previous links provided). I'll have a bet with you that the issues (not all - as some may be normal issues that may be in apps) like the touchscreen freeze are in the OS/OneUI - I think you'll find the issue will be akin to the one that stopped the rollout before - ie from the post above:

'...Samsung officially announced the One UI 7 (based on Android 15) rollout for early April 2025, starting with the Galaxy S24 series and foldable phones, but later halted the rollout worldwide due to a critical bug that prevented users from unlocking their devices....'

...sound familiar?

[Piper123]

I'm afraid you've completely misread my point, presumably as it doesn't suit your argument.

If One UI7 alone is the issue, EVERY A14 device would be impacted. They aren't.

So it is almost certain to be conflicts with an app or apps that users have downloaded that is causing the issue

To answer your questions...

Is eddy A14 using the same version of UI?

No. Every A14 has the option to update but not all users do so at the same time. That's pretty obvious really don't you think?

Does the issue / issues reported have anything to do with One UI7 rollout?

Yes. But see my first paragraph in this particular comment.

Are there bugs in software rollouts?

Yes. All software rollouts experience issues, just try using Windows. Again this will partly be due to the millions of 3rd party apps and issues they may cause.

4. Did Samsung pause a rollout in One UI7?

Yes. A serious bug was found early on, it was fixed quickly and then the rollout contained a few days later. Your own comment is very clear on this point, it was nothing to do with frozen screens, it was due to an issue unlocking devices. And of course this sounded familiar, but not in relation to this thread.

Simply? You're hearing answers that don't meet your story and don't like them so you're incessant complaining continues.

If the issue can be fixed by a One UI7 update, Samsung will need time to find it, understand it, resolve it, test it then release an updated patch. These things take time so you'll have to wait.

[ukraina2]

If you understand development and testing, then why are you unable to solve the problem? Uninstal Whatsapp and your email apps and install a different messanger and email app.

[ukraina2]

There is a setting, Display > Screen timeout.

[SteveTu]

We differ. My  laptop linux kernel is 6.16.4-200.fc42.x86_64 - that updated yesterday. I don't know how Samsung issue their releases (or Android). I haven't a clue as to whether the rollout means that some A14's are on Android 15  UI 7 - but different patch releases - and potentially different kernels - my phone kernel is 6.6.56-blah-blah dated Fri Jul 25. Are you telling me you know that ALL A14s are on exactly the same Android, Kernel,UI patch release versions?

Yep - I agree that it may be related to apps running. There may be memory or cpu issues that cause the touchscreen to 'appear' to freeze. BUT that issue didn't exist (for me) pre Android 15 and UI 7 - and the others here apparently seem to have had no issue before this rollout. So where's the issue? In Android/UI or in the app(s) that combined cause the issue to manifest?

I bet Samsung don't tell all their users that their apps need fixing (although the UK CEO did imply to me that my phone may need fixing) - they will release a patch to Android/OneUI (or Kernel) and roll that out.

I know software has bugs. My software has bugs. My issue is that Samsung (so far) have not said that they have an issue with the rollout and have have left each user to try to sort out for themselves what is wrong. Did I miss the bit that tells the user that power and vol down for 7 secs reboots? How would their users know that?

They don't have a way to report serious issues to Samsung that the users are aware of (how many here were even aware of the existence of Samsung Members app).  This is NOT a minor issue. Mobiles have replaced landlines in the main as a users main comms tool. They are used for emergencies - to contact the vulnerable, to pay bills , to travel.... For Samsung to have not issued a statement is simply wrong in my book. That may be acceptable to you, but it isn't to me. I want Samsung to be open and say what is causing the issue and what the timeframe may be in providing a fix - so their users can then make informed decisions as to what to do. 

You said that I'm hearing answers that don't meet my story... but that's my issue - I haven't heard ANY answers. What answers have you heard from Samsung? Maybe I missed those answers.

[bigfrank54]

Same happened to my Samsung a14 few weeks ago after upgrade. Tried everything to fix. Have error reports set to on. But Samsung don't do anything.

[bigfrank54]

Hi my Samsung A14 screen lock keeps freezing for up to 20 minutes at a time since latest software update few weeks ago. Have tried everything I'm told to fix. Nothing works.

[AndrewL]

@bigfrank54: I'm sorry to hear that you have encountered this issue. If the problem persists, please submit an Error Report via the Samsung Members app, making sure to do so within 5 minutes of encountering the problem to ensure that the relevant data is captured in the logs. 

To do so, please open Samsung Members > Support (bottom right) > Send arrow (bottom right). You will now be notified that Samsung Members is collecting system log data.

Select your most relevant category > Adjust the “Frequency” section depending on how often the issue occurs > Ensure “Send system log data” is enabled to attach the log > Write a detailed account of the experienced behaviour, as well as timestamps if possible. 

I apologise for any inconvenience this might cause you. 

[keith30]

It's a known issue with the A14 models.

[Mthurman1948]

I would suggest putting on Samsung s remote then contact them my problem was same press side button twice that will take freeze off recently really bad Samsung through remote worked on it by doing back up then sorted all my other issues out I now have a phone all clear
My problem is when any Upgrade comes in undo all the work that vin put in