Samsung A14 5G touchscreen doesn't work anymore after update to One UI 7.0

[GersAffrandraa]

after updating my A14 5G to One UI 7.0, my touchcreen doesn't work at all anymore. 

How to fix this? 

#touchscreen #A14 #update #UI7 

[OVT001]

For mee, what vrdaksD write was not working because I was already at the last firmware version 😞

I think, i will wait 1 or 2 weeks to see if an update arrived.

cross finger

[ltb62]

I'm A14 same issue as you..screen freezes even on a call freezes..Done everything .

[ltb62]

What's your best option on alternative phone..No contract

[tallkeith]

I bought a Sony Experia XZ2 £110 amazon - cheap but works!

But hold fire..... I got an email from Samsung saying they are testing the fix at the moment and should be  a software release to fix it by next week.

[ltb62]

@tallkeith even the A14 as I'm hoping so took me a year to save money for phone I have noe

[kirsten2203]

Like many of you my A14 is non responsive intermittently after the ui7 update on Wednesday 27th August. My phone has now been to the Samsung service centre twice, the first time I was told no fault found and the second time I was told it had new software. But I still have the same issue. Anyone else found a fix because I'm just going round in circles with Samsung.

[arianwen27]

It's a known issue with the update. A fix should be coming soon. For now, force rebooting your phone using volume down and power should fix freezing for a day or two.

[kirsten2203]

It resolves the issue for an hour or until someone calls me, which ever is first. The Samsung centre said they new the issue and have changed the software but it hasn't resolved it.

[Suzy71]

I too have the same problem, intermittent freezing of screen especially when incoming call! Going round in circles with Samsung text chat!

[kirsten2203]

Do you have a Google account logged in on your phone?