Guys I don't want to jinx is, but I cleared the cache partition on the A14 (after full factory reset, but maybe that is not a must) and right now I can not reproduce the error. Still testing it, just want to spread the word, maybe this helps.
Have exactly the same problem here in Denmark. Phone worked perfectly until the update. Now the screen freezes 30-40 times a day. Sometimes the screen can be reactivated by pushing the side button 5-6 times, sometimes I need to restart phone. Tried factory settings and also wiping the partition cache in recovery mode. Still having same issue. I wonder if the warranty covers this? A fix needs to be found extremely fast or Samsung has lost a customer for good.
Are you sure that the effect you're seeing isn't just that the cable is charging your phone? The reason I ask is that it was reported way back by a user that the problem appears to be mitigated when the phone is on charge. Here, when I'm at home my phone is always on charge and I hardly get any touchscreen issues, but if I take the phone off charge the touchscreen issue resurfaces (not always immediately).
Same here, they killed my cellphone. I am buying one tomorrow as the technician said to reset my phone and to go to their place "to check". What to check, the big issue Samsung generated in a 9 months old phone!!!?????
Helle Steve. I have tested all the suggestions from the users in this forum, including keeping phone connected to the phone, but unfortunately without any positive impact on my phone's performance.
@SocietyGirl Is there any update on when you'll be giving an update? And is the update a statement from Samsung or a physical update to the affected phones?
Same!! My screen has been freezing since update a week ago. I can't answer calls or open screen. I have to restart using side buttons at least twice a day!!
