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Samsung A13 rejecting call from one contact

(Topic created on: 11-03-2025 05:27 PM)
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Members_sBjeFRH
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I am supporting a Digital Inclusion client who is having an issue with his A13. When his daughter calls, the phone doesn't ring. The screen flashes, but the call comes up as missed call. All other calls connect fine. He can call his daughter from the phone. I have checked the blocked number list and there are no numbers blocked.

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johnz237
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Make sure that call forwarding is not enabled for the daughter's contact

Ensure that the Phone app has the necessary permissions to access notifications and sounds. Go to Settings > Apps > Phone > Permissions and make sure all relevant permissions are enabled

Sometimes, resetting app preferences can resolve issues. Go to Settings > Apps > Menu (three dots) > Reset app preferences. This will reset all app preferences, including disabled apps, notification restrictions, and default apps.

Boot the phone into Safe Mode to see if a third-party app is causing the issue. To enter Safe Mode, press and hold the Power button, then tap and hold "Power off" until the Safe Mode prompt appears. If the issue doesn't occur in Safe Mode, a third-party app might be the culprit.


May sound silly buy also try changing the ringtone and then changing back


Try clearing cache partition
Turn off the device. • Connect the phone to a computer/ pc. Press and hold the Volume Up key and the Power key. • When the Android logo appears, release all three keys. • Use the Volume Down button to highlight Wipe cache partition. • Press the Power button to select Wipe cache partition. Use Volume Down to highlight Yes. • Press the Power button to confirm the action
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