Recurring Samsung A52S failure

[Jp1983]

Good morning,

I am contacting you on behalf of Mediamarkt after-sales service.

I purchased a Samsung Galaxy A52S 5G on 09/22/2021.

A little over a year after purchase, I suffered a loss of mobile network.

1) 1st round of after-sales service on 8/11/2022--> conclusion: replacement of the motherboard and charging connector.

Phone recovered, RAS, very happy.

2) 2nd round of after-sales service on 05/13/2023 for EXACTLY the same problem...: conclusion, replacement of the motherboard and charging connector.
Recovery of the phone, but skeptical about the recurrence of the problem, I asked during my second visit, if it was not possible to change the phone rather than make a repair, because in my opinion if the problem returns despite changing an important part like the motherboard, there must be another problem...

3) Since yesterday evening (1/12/23), the problem of loss of mobile network has returned. Visited the after-sales service this morning to tell me that there is nothing we can do, because it is out of warranty (luckily, my phone has been out of warranty for +-1.5 months, extending the repair days) and to see with you.

So, in 2 years, I have had the same problem recurring 3 times on my phone. I had to find an emergency phone again, because I am on call at the hospital.

Currently, I strongly doubt that a 3rd repair will be permanent this time and in my opinion, the phone must have had this defect since purchase with a random appearance of the problem.

Media markt's after-sales service directs me to the person handling complaints there but no response since 1/12/2023.

So I'm trying my luck with Samsung as Mediamarkt advised me

Do you have a solution for me?

I thank you in advance.

JP

[Jp1983]

Thank you Ajay.

At this time, I haven't received the email. 

I don't really like leaving my phone number...

Jp

[Ajay-A]

Hallo @Jp1983,

Have you also checked the Spamfolder? If not, I will them send the e-mail again.

With kind regards,

Ajay

[Jp1983]

Hello Ajay,

I check my spamfolder every day but i haven't an email from samsung.

I have to write (response) to your collegue Eldridge on samsung spécial care mail (Samsung//2820879136//) the 22 february 2024 AND the 16 avril 2024 but i have not response in back.... i have my problem since december 2023....5 months.... i am very patient....i think

Do you have an idea for a fast solution ?

Thank you

Jp

[Ajay-A]

Hallo Jp1983,

Mijn collega heeft weer net een bericht gestuurd naar jou. Heb je het ontvangen?

Met groet,

Ajay

[Jp1983]

Dear Ajay,

No, i haven't an email from Samsung.... no in spambox also

Jp

[Ajay-A]

Hallo Jp1983,

Can you provide me with your telephone number by sending me a private message? 

With kind regards,

Ajay

[Jp1983 · Accepted solution]

Dear Ajay,

Samsung has decided not to cover the repair for my 3rd case of the same problem. So I decided to repair my phone myself. It turns out that it cost me 7 euros and 5 minutes of work, to replace only the connecting cable between the motherboard and the charging port board.

Link: https://www.amazon.fr/dp/B0C9SQM7LG?psc=1&ref=ppx_yo2ov_dt_b_product_details

My phone is like the first day: PERFECTLY functional.

I wonder about my 2 previous after-sales service where they replaced the motherboard and where I was asked for 370 euros for the repair during my 3rd after-sales service....

I will think twice when I next buy a phone in a few years. Hoping that Samsung will make efforts on the warranty as it did on the software monitoring for the S24.

Thank you for your help with my case

JP

[Ajay-A]

Thank you for the update  Jp1983,

Good to read that you have found a solution. I see that the first two repairs was within the warrenty period. The third one is after the warrenty period and almost half year after the last repair. That is why you freceiv an invoice.

I wish you muich enjoyment with your A52s!

With kind regards,

Ajay