Recurring Samsung A52S failure

[Jp1983]

Good morning,

I am contacting you on behalf of Mediamarkt after-sales service.

I purchased a Samsung Galaxy A52S 5G on 09/22/2021.

A little over a year after purchase, I suffered a loss of mobile network.

1) 1st round of after-sales service on 8/11/2022--> conclusion: replacement of the motherboard and charging connector.

Phone recovered, RAS, very happy.

2) 2nd round of after-sales service on 05/13/2023 for EXACTLY the same problem...: conclusion, replacement of the motherboard and charging connector.
Recovery of the phone, but skeptical about the recurrence of the problem, I asked during my second visit, if it was not possible to change the phone rather than make a repair, because in my opinion if the problem returns despite changing an important part like the motherboard, there must be another problem...

3) Since yesterday evening (1/12/23), the problem of loss of mobile network has returned. Visited the after-sales service this morning to tell me that there is nothing we can do, because it is out of warranty (luckily, my phone has been out of warranty for +-1.5 months, extending the repair days) and to see with you.

So, in 2 years, I have had the same problem recurring 3 times on my phone. I had to find an emergency phone again, because I am on call at the hospital.

Currently, I strongly doubt that a 3rd repair will be permanent this time and in my opinion, the phone must have had this defect since purchase with a random appearance of the problem.

Media markt's after-sales service directs me to the person handling complaints there but no response since 1/12/2023.

So I'm trying my luck with Samsung as Mediamarkt advised me

Do you have a solution for me?

I thank you in advance.

JP

[Patrick]

Goodmorning @Jp1983 ,

Were these repairs conducted by the repair service of Mediamarkt or by Samsung's repair service?

When a repair is conducted by a third party besides Samsung the warrenty always disapears. I think your best option is to send it on for repair to Samsung > https://bit.ly/2jwV3SJ

Explain that the device already has been repaired a few times by a third party and explain your problems in detail. Unfortunately this will cost money.

Another option would be to go for a new phone. I would strongly advice that if you ever run into any problems again that you use Samsung's Repair service.

[Jp1983]

Good morning,

Thank you for your reply.

I go through the Mediamarkt after-sales service which is the intermediary with the Samsung repair center. Each time the phone is sent to the Netherlands for repair with the 3 month warranty on the repair.

As explained, I have doubts that a 3rd repair will resolve the problem definitively. In my opinion, the phone has always had a problem. I always treat my phones very well and keep them for at least 5-6 years.

During the 2nd breakdown, I asked to exchange the phone for another of the same model, it was no longer available at that time so this was refused.

Yours sincerely,

JP

[Patrick]

But did Mediamarkt repair it themselves? Or did Samsung repair it. If Samsung repaired it please share the repair number.

[Jp1983]

I have 2 file numbers from Mediamarkt

BA53363969 with iRMASMMA17772522
BA56540271 with iRMASMMA18104097

Thanks for your help

[Jp1983]

Hello Patrick,

Do you have more ideas with repair numbers?

Thank you

JP

[Jp1983]

Hello Patrick,

Do you have more solutions?

Thanks

[Ajay-A]

Hallo JP1983,

Thank you for the information. Can you send me your receipt of the phone? When I have received it, I will make a ticket for our Back Office so that they can check if other solutions are possible in your case.

With kind regards,

Ajay

[Jp1983]

Good morning,

Thanks for your feedback.

Mediamarkt asked me to come back on Thursday 4/01 and they sent the phone back hoping for support for the 3rd time.

However, how can I send you the receipt privatly?

I don't feel comfortable posting this kind of information on a forum.

I have an electronic version from Medimarkt

Thanks in advance

Good day

JP

[Patrick]

@Jp1983 ,

If you are on the webversion you can click on the top right on your profile > Private messages > And search for Ajay his user ID.

From the Members app you can do the same, click on your profile picture and than click on Direct message.