Problem with updating

[nedalamoury]

phone It happens when the installation does not complete after 25%. I tried the SmartSuits program on the computer and nothing happened is there a solution a32 5g

[nedalamoury]

Samsung A32 5g

[Patrick]

Hello good morning @nedalamoury ,

Do you have enough free internal memory? Can you still use the device or is it permanently stuck?

[nedalamoury]

Good morning, I have enough memory and I am still using the device, but the message says update error

[nedalamoury]

And this message too

[nedalamoury]

This is what happens

[Patrick]

Thanks for the pictures. This is very anoying for sure 😑

How much internal storage is free?

[Patrick]

If nothing else works you can book an appointment with a servicecentre or send it in for repair > https://bit.ly/2jwV3SJ 

[Sahri]

This sounds similar to another topic where someone with a galaxy A54 also couldn't get past 25%. She went to a Samsung Service Center and the issue was fixed so visiting a Samsung Service Center will have the highest probability of getting this issue fixed.