18-06-2022 09:53 PM in
SOUND PROBLEM WITH A33 5G
I bought a Galaxy A33 5G 128GB Mobile Phone from Samsung Turkey on 11 June 2022. I have encountered the following problem in my phone calls since the first moment of my purchase:
Although I can hear the voice of my contacts, They cannot hear my voice. I have to end the call and call again and again. This does not happen in every phone call, but it is repeated frequently.
I reported my problem by;
1- I called up SAMSUNG TURKEY CUSTOMER SERVICE several times.
2-I sent a bug report by samsungmembers app
3- I wrote my problem in Samsung Member form.
When I reported this problem to Samsung Turkey officials , They said this is a common problem with Galaxy A33 and they were waiting for an update for A33 5G.
My phone is still in Samsung Authorized Service since 16 Jun 2022 for inspection. I could not use it for a day since I bought!
My request: The faulty GALAXY A33 5G is to be replaced with a new one as soon as posible by SAMSUNG
19-07-2022 08:40 AM in
02-08-2022 03:58 PM - last edited 02-08-2022 03:59 PM
It's a disaster. Same problem in Bulgaria. My wife bought one, we've changed it for another new one and both phones had the same problem. Now we are going to refund it.
We are so disappointed of the model.
04-08-2022 07:08 PM in
11-08-2022 07:29 PM in
We went to the local samsung service, ofcourse. They've accepted our complain, and checked the product. After a couple of days they offered us to change the product for another A33. We did it, but the new one had the same issue, just happening less frequently. Completely dissapointing to us!