Pls it been 4 month and my samsung a12 is not connecting to 4g network

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Sorry to hear of your issues. There are a number of steps you can take, what have you tried so far to resolve your issue please?

[BandOfBrothers]

Hello @Elizabeth 4 and may I extend a Warm Welcome to the Samsung Community Forum 👋 

In your phone's Settings under connections > Mobile Network > Check what the Network Mode is set to. 

Also as a process of elimination can you try your sim card in another phone  🤔 

If i can be of any further help please don't hesitate to ask  😎