Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Phone stopped

(Topic created on: 05-07-2023 05:32 PM)
361 Views
wicksy57
Apprentice
Options
Hi looking for some help, my Samsung pho e has suddenly stopped working its fully charged all I get is either power off or reset but when you press either nothing happens. 
7 REPLIES 7
nowdeleted
Big Cheese
Options
Was your phone backed up before it stopped ?? As I would choose the reset if there was no other option available.
wicksy57
Apprentice
Options
Unfortunately it wasn't, but doesn't let me reset it either, you press that option but nothing happens.
0 Likes
Pugs1957
Samsung Members Star ★
Options
Try holding power button down for 30 seconds
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

If you cannot factory reset the usual way then do try this website.

https://www.hardreset.info/smartphones/ 

Be aware some options will mean your info maybe deleted. 

A Samsung Service Centre can assist if they can have hands on.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
PaulC59
Troubleshooter
Options
Sometimes a soft reset can help. Press the power button and the volume down button at the same time, Keep them pressed until the phone restarts. Only release the buttons When the Samsung logo appears. This method closes and restarts everything Hope this helps
0 Likes
wicksy57
Apprentice
Options
Thanks for your advise, it worked.
PaulC59
Troubleshooter
Options
Your welcome
0 Likes