passwords

[Slinky63]

hi all, pls help

my mother llost her fone again so i bought her another sammy and replacement sim the problem is i cannot remember the passwords i set up for her google and samsung accounts which would have been the same the recovery email is my late father's acc so no success there......any ideas?

[UNKNOWNUSERNAME]

Hey, sorry to hear about your father.
If by any chance did your mother have her device backed up to Google And Or Samsung? If not, would she happen to have access to a laptop or tablet that's logged into her Google account? Another option is try the reset password options for both if not already.
Your best bet for Samsung would be to contact their live chat, (as of now 10:02, its closed) And provide them with proof of account ownership. Eg date of birth, and whatever other questions they may ask.
For Google, again you'd probably be better contacting them directly aswell as only they'd be able to assist you in getting your account back.

[Slinky63]

both accounts would have been backed up ahe does not however have access to a 3rd device except a kindle, i could create a new acc but she would lose all her contacts, whatsapps, pictures etc.

[UNKNOWNUSERNAME]

Could you contact the 2 companies directly as mentioned? Sorry to hear your having issues.

[Slinky63]

will give that a try tomorrow, many thanks for your help.r

[BandOfBrothers]

Hello @Slinky63  👋 

Your Mum could try the Samsungs Accounts Team on  0800 995 1079.

https://www.samsung.com/uk/support/apps-services/how-can-i-find-my-id-or-password-if-i-forget-it/ 

If i can be of any further help please don't hesitate to ask  😎