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Original topic:

No empathy

(Topic created on: 07/04/21 09:40)
Dor2
Observer
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Galaxy A Series
I've been having some problems with my Samsung a51 for sometime had a webchat 2-days ago go had a follow-up yesterday day however. I found him to be be un-  professional unsympathetic And he  ended the webchat because I was a frustrated customer having to keep rebooting the phone because it kept restarting and freezing and I didn't know my way around the phone  and I presume this is his job.
If he doesn't like customer services and deal with people with difficult problems he may best be suited doing something else as if I was in the shop will you just walk away from me not good enough and I'm still having problems with the phone very disappointing Samsung
2 REPLIES 2
Kia13
Apprentice
Options
Galaxy A Series
Agreed, they need to take notice as these type will turn customers away to buy other brands that do look after their customers. It is a pity Samsung do not have a reporting process to stamp out this kind of behaviour.
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Pugs1957
Superuser I
Superuser I
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Galaxy A Series
Is there anything we can help with here?
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