I've been having some problems with my Samsung a51 for sometime had a webchat 2-days ago go had a follow-up yesterday day however. I found him to be be un- professional unsympathetic And he ended the webchat because I was a frustrated customer having to keep rebooting the phone because it kept restarting and freezing and I didn't know my way around the phone and I presume this is his job.
If he doesn't like customer services and deal with people with difficult problems he may best be suited doing something else as if I was in the shop will you just walk away from me not good enough and I'm still having problems with the phone very disappointing Samsung