23-06-2021 03:16 AM - last edited 23-06-2021 03:43 PM
I'm on a Samsung Galaxy A51 and having cam/mic problems
Since yesterday, I'm having this very annoying issue:
In WhatsApp, it says to restart my phone to get the access to the camera, with the camera app itself there a short pop-up stating that the security policy revokes access to the camera... restarting of course does not work...
I've already tried these things:
-The trouble started when I was updating apps in the background and using the camera app itself, All of a sudden the Google app seemed to be crashing, so I got that bad update, in the meantime i "removed all updated" from Google search, so it stopped crashing all the time, but the cam+mic didn't come back, now we're a day later, and I've even installed the patched version of google search, this one doesn't crash all the time any more, and I still have this issue...
Also, on my 2016 Galaxy Tab A 10.1 the Google search app also started crashing, but there things resolved just fine without interaction after updating the app again. Camera and mic still working on the 5 yr old tablet, but not on my 1yr old phone...
Please help me, thank you!
Edit: Now trying safemode as a measure... no more mic at phonecalls either..
27-06-2021 02:43 PM - last edited 27-06-2021 02:47 PM
Trying the samsung members app and using those tests, it didn't fix anything, furthermore it's telling me that i should visit a support center to fix my phone... it's thinking there is a hardware issue because it can't turn on either of the devices, says it cannot connect..
though, when i try to start the camera app, it's telling me it cannot run because of security policies, nothing about device problems (hardware failure). something has gone terribly wrong...
Thing is, if i send in my mobile i'll be unable to receive phonecalls for a few weeks as i don't have any other smartphone anymore (i gave my previous phone awy to my mother as a present, can't ask that back, also it's battery is draining too fast for my usage)
i'd like to reflash the phone with it's newest firmware (if that doesn't break warranty ofcourse); at this moment it's never been flashed before, so it's running all original and i have 0 sideloaded apps