Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

New update

(Topic created on: 03-04-2021 11:06 PM)
JackPenfold
First Poster
Options
Galaxy A Series
After downloading the newest update on Tuesday for Samsung my galaxy a42 5g has started having problems, at first photos started deleting, however I got them back, but now apps sometimes don't show the keyboard and I have to go off and on the app, but the most noticeable problem is that whenever I go onto Instagram, if I do any action, like opening a chat or liking something it will freeze and crash. 
If anyone one has similar problems or has a solution, it would be greatly appreciated 
0 Likes
5 REPLIES 5
Joeeye
Big Cheese
Options
Galaxy A Series
Make sure you update all yours apps to the latest versions on the play store and galaxy store.
0 Likes
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

You could try clearing the apps cache your having issues with and or clear the phone's system cache files @JackPenfold 

i.e 

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

0 Likes
Ventor
Samsung Maker ★
Options
Galaxy A Series

@JackPenfold ,hi this may be related to App  Android system  webview.Go to Settings/Apps,search mentioned app, enter ,App details in store,version must be 89.0.4389.105.if yes,than  clear in Storage cache and Data.

AndrewL
Moderator
Moderator
Options
Galaxy A Series

@JackPenfold: Further to the advice offered above, you can find additional troubleshooting steps for your issue by checking out the following link: https://www.samsung.com/uk/support/mobile-devices/why-are-some-android-apps-crashing/

0 Likes
JackPenfold
First Poster
Options
Galaxy A Series
This isn't working because they were already updated before the phones update, so there isn't an option to update the apps
0 Likes