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Original topic:

New update

(Topic created on: 04/04/21 00:06)
JackPenfold
First Poster
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Galaxy A Series
After downloading the newest update on Tuesday for Samsung my galaxy a42 5g has started having problems, at first photos started deleting, however I got them back, but now apps sometimes don't show the keyboard and I have to go off and on the app, but the most noticeable problem is that whenever I go onto Instagram, if I do any action, like opening a chat or liking something it will freeze and crash. 
If anyone one has similar problems or has a solution, it would be greatly appreciated 
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5 REPLIES 5
Joeeye
Troubleshooter
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Galaxy A Series
Make sure you update all yours apps to the latest versions on the play store and galaxy store.
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BandOfBrothers
Superuser I
Superuser I
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Galaxy A Series

You could try clearing the apps cache your having issues with and or clear the phone's system cache files @JackPenfold 

i.e 

Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Ventor
Big Cheese
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Galaxy A Series

@JackPenfold ,hi this may be related to App  Android system  webview.Go to Settings/Apps,search mentioned app, enter ,App details in store,version must be 89.0.4389.105.if yes,than  clear in Storage cache and Data.

AndrewL
Moderator
Moderator
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Galaxy A Series

@JackPenfold: Further to the advice offered above, you can find additional troubleshooting steps for your issue by checking out the following link: https://www.samsung.com/uk/support/mobile-devices/why-are-some-android-apps-crashing/


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JackPenfold
First Poster
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Galaxy A Series
This isn't working because they were already updated before the phones update, so there isn't an option to update the apps
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