my screen doesn't respond when moved

[Stupidsandwich23]

 Grittings, I am a Samsung A72 cellphone user and I am experiencing a problem where my cellphone screen does not respond to my touch, but for example when I play a video, the video still runs and I don't understand why my cellphone is doing this. Maybe someone can help me? 

 Warm regards 

Noc.

[RajeevPR]

Make a hard reset by holding down volume key and power button same time till samsung logo shows, clear the cache, try to get a factory reset. Look for any software update and also disble unexpected touch protection. Hope this will work