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My Samsung Galaxy S5 is drinking electricity.

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First Poster

I have a Samsung Galaxy S5 which I have had for about 3 years. The battery used to last for about 2 days before it needed re-charging but of two weeks ago, it now only lasts about 6 hours. I replaced the battery but it is just as bad with the new battery. Any suggestions, anyone?

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Moderator
Moderator

Hey @Bodachmor ,

 

I would suggest having this examined by one of our engineers to see if there is anything causing the drainage. Please contact our Support Team for further information. 

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Please, Tess, can I send your support team an e-mail as I don't want to be hanging on the phone all afternoon waiting for an answer or waiting for someone to answer my chat.

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The email service is not working at the moment, due to the current situation. However, you can try to reach them using any of the alternative channels as our social media channels found at the bottom of the page @Bodachmor.

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The problem is that the new battery is probably old stock as the S5 was discontinued 5 years ago. Batteries degrade over time so it's probably time to upgrade the phone
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