I bought my phone in September 2020. It has been stuck on Android 11 and One UI 3.1 ever since. I have looked online, and my phone should already have Android 13. Could anyone help?
Hi @7Upster are you sure you have a Uk model? the A71 5G is elegible to receive Android 13 but that is the last OS update it will receive. https://www.androidupdatetracker.com/p/samsung-galaxy-a71-5g
You could try Smart Switch, need to connect your device to a computer and have the software installed. Some information here https://www.androidcentral.com/how-update-your-samsung-phone-smart-switch
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.1,Android 13 .