Mobile data not working on A20e after update

[FrankieBeee]

Before I have to do a backup of everything and go back to default settings may someone knows of something else I can do. 

After last update my mobile data stopped working. I have done a reboot, and gone back to settings and reset my network. Still nothing. I have plenty of data available and I have service according to my phone but still nothing 

[LiquidSnake]

Have you tried clearing the system cache on your phone?

[LiquidSnake]

Also, do other SIMs work with mobile data in the phone?

[FrankieBeee]

I haven't tried either but will do thanks

[Pugs1957]

Who is your carrier? Vodafone?

[FrankieBeee]

Is that a good guess as its yes

[FrankieBeee]

Was going to say how did you guess.

[Pugs1957]

They messed up the APN settings in the update. You need to add a NEW set of Vodafone's APN and service will be restored. There have been some reports on this forum about it.

[FrankieBeee]

Many thanks will do this - I tried looking for other reports before I posted here but would make sense

[FrankieBeee]

I'm not getting anywhere at moment as while I used the vodafone instructions for APN which are very good but still hasn't solved my issue - had to leave waiting for another customer services person as after faffing around I need to work (self-employed) and have lost 2 hours at least now. Thanks for everyone's suggestions, will revisit this later. From fed up of Cardiff