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Mobile data not working on A20e after update

(Topic created on: 30-06-2021 11:32 AM)
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FrankieBeee
Journeyman
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Before I have to do a backup of everything and go back to default settings may someone knows of something else I can do. 

After last update my mobile data stopped working. I have done a reboot, and gone back to settings and reset my network. Still nothing. I have plenty of data available and I have service according to my phone but still nothing 

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13 REPLIES 13
Pugs1957
Samsung Members Star ★
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FrankieBeee
Journeyman
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Have tried that but just seen a text where it suggests vodafone have blocked my data and that I requested it

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Solution
FrankieBeee
Journeyman
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Sorted at last. I found the right button (hard work to know where it was) to switch my data back on. Fed up as I know I wouldn't have switched it off in 1st place (especially as it took ages for me to find it). I had to go on to the Vodafone website to do all this and its only take me 3 hours

Thank you everyone

 

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ecosse01
Voyager
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I had exactly the same issue. Tried 4 different SIMS from family members in my A51 5G and none would work, must be the phone, right?

Called Samsung support and paid £20 for the WeFix service, they come to you under warranty and sort within an hour.

Only thing is that after 2.5hrs, the engineer could not get the A51 5G to work on my SIMS, just his O2 SIM!

I had to phone Samsung 5 times to get another engineer visit sorted.

The night before the visit, I was once again googling and found this page to add the APN. I must stress, I did contact Vodafone and they sent me a brand new SIM, delivered the next day, same no data result.

I added the APN as per this website and it just worked:
https://deviceguides.vodafone.co.uk/samsung/galaxy-a51-5g-android-10-0/connectivity/set-up-your-phon...

I managed to work out that the config message being sent by VF to the device is not being implemented accurately as it's adding a proxy server address where one's not needed and a port ID.

Try the above as mine is now happily flying on 4G.

Good luck 🤞
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