21-10-2021 10:15 PM in
22-10-2021 06:11 AM in
Hi @leighleigh
I assume you have a good stable 3G , 4G connection.
Can you send MMS messages ?
Your account may need to be provisioned for MMS which the sky advisor wasn't aware of.
Look on your networks support page for their Apn settings.
I did find this > https://www.sky.com/help/articles/mobile-data-and-picture-message-settings
Perhaps go into Settings, Connections, Mobile networks, Access point names , tap on the name of your network and check your Apn matches the ones on the network support pages.
Also some networks have a set up feature for apns which typically involves sending a text message to a specific number with a specific keyword.
In your messages app tap the 3 little dots in the top Rh corner and tap on settings.
Then tap on more settings.
Then multimedia message.
Toggle on Downloaded Automatically.
As a process of elimination try your sim card in another phone if you can.
This could help to determine if this is indeed a phone or account / sim card issue.
One option is to reset network settings in your phone under settings, general Management, reset , reset network settings.
Sometimes removing the sim card and factory reset and then reinsert the sim will initiate the network then resending all the set up messages can help , but a factory reset is a very last resort.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
22-10-2021 01:04 PM in
@leighleigh: If you're unable to open links in text messages, please try heading to Settings > Apps > Default Apps > Opening Links > Open Links In Apps, and toggle this on. Tap the back button > Browser app, and change your default browser to see if this helps. Further to the post above by @BandOfBrothers please ensure that Mobile Data is enabled, as this is required to send and receive MMS messages.