Hi @Tinkb If still issues another idea is to clear cache partition:
In Android 11 advice is as follows:
Wipe Cache Partition
- Turn off the device.
- Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key (plus Bixby Key if phone has one)
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device
If Android 10 do not need to connect to computer or plug in Headphones.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.