Locked out of Samsung A53 phone

[simmip]

After One UI update on Samsung, mobile froze.  Restarted the mobile and inspite of entering the correct pattern, it locked out asking to retry after 24 hours.  I took it to service center and they say that only option is to format the phone.  When asked why cant they simply unlock a phone if I can prove my identity by original invoice, my credit card using which I paid for this phone, my aadhar card, my pan card to prove that I am the owner of the phone, Service Center and their Customer Service says that this is for security.  In the name of security, they are bluffing.  It is evident that their update messed up my phone and without any consideration for customer's data, they are saying only option is to format the phone.  In today's world, data is more important than this phone but Samsung fails to understand the importance of data for a customer.   Their software team pushed some faulty update and expect customer to wipe out the phone data to make up for their incompetent Software team.  I am going to take this up very seriously at highest level possible.  Samsung cannot get away by giving such solutions to customer of wiping out their data due to fault of their software/update team.  Got to know that after the update the bootloader gets locked and Samsung does not have a solution for it and so they go around telling customers to reset and format their phone.  This is completely unacceptable.  Even Microsoft has alternative options to login in case locked out of laptop.  So this reason given by Samsung is utterly nonsense.  If anyone in Samsung has solution to this (besides formatting phone), please let me know before I go to Consumer Court for this.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues.

However it is important to note that there are millions of devices out there and you can count on one hand how many reports we've seen about this in this forum therefore it is not going to be a software issue otherwise millions would be affected.

It is more likely to do with a conflict on your device. Personally I don't use patterns, I use fingerprints and have never had an issue in all the years I've had Samsung devices.

Samsung have strong security policies in place. How do they know when you went into store that you weren't a thief who had stolen the phone unlocked, had a wallet with your credit card in and accessed your email to locate the invoice to name a few of your examples? It is for your security. So if the advice is to reset, that's your next task which will also require some security details to be input.

As for a consumer court, as someone who has studied law I recommend you research this as a court would not likely get involved in this and Samsung would simply replace the phone. It will be years before you got a court date in the current climate.

[simmip]

No issues, if takes years.  And I too had fingerprint but after the update, it did not give the option of fingerprint.  It only gave option of pattern.  Strong Security Policy of Samsung!!!! So strong that they lock out the owner of the phone.  It is like the lock of the house is made so strong, that the owner himself/herself cannot get into the house.  Never mind if it takes years for court to give date.  Companies like this which make a mockery of technology, are worse.  Never underestimate power of common man.  We are not here to get cheated by a company that cannot even create proper updates for its phone.  And it is not just me.  In the forum and on internet there are many more complaining about similar issues.  And Samsung knows very well but they have the audacity to ask customer to live with it by formatting phone and wiping out the data.

[lminvti]

I do have to agree with @Piper123 also if phone was backed up you shouldn't worry about reseting your phone.

[TaylorJayson]

Hey, you need to reset your phone, hold down the volume up znd power button and navi to reset

[Hanski_71]

My daughter has the same problem on a 4 months old A54: The correct PIN is not accepted and the phone locks for several hours after each try, saying that too many wrong PINs have entered. After reading in the forums for hours I tried everything that was suggested: I can't unlock the phone with family link, I can't unlock the phone with "find my samsung", because it went into flight mode (no internet). I have tried the "soft reset" (hold down for 10-15 seconds the volume and power button). It did a soft reset but still doesn't accept the correct PIN. This happened for the first time three days ago, but in that case we succeeded with the PIN on our third try (i. e. typing the correct PIN three times in a row). Now this option doesn't work either, because the phone locks after each try. I even can't hard-reset the phone, as it can't be unlocked and no button combination is responding. @Piper123 believe me, I've researched the topic for hours and forums are crowded with people having the same problem, so I definitely wouldn't say it's "a handful". Nevertheless, I anyone has a solution to this, please get in touch, thank you.

[dgibitz]

This doesn't necessarily help but just bringing it to your attention since it's related and unrecoverable, regardless of the "soft reset" methods some users refer to. 

Refer: [URGENT HELP] Samsung does not recognize my correct PIN

[Jacobsky]

Me too